Redefining service desk for an improved service management experience
ServiceNow is a software company that provides a cloud-based platform that automates management workflows for enterprises. The platform is designed to optimize processes, make work more intuitive, and create new value. ServiceNow specializes in IT service management, IT operations management, and IT business management.
ServiceNow’s platform, the Now Platform®, enables a variety of productive workflows. It is highly customizable, allowing businesses to tailor it to their specific needs. ServiceNow can be used to:
- Automate workflows
- Manage incidents, requests, and changes
- Provide real-time visibility into IT operations
- Raise and track tickets
- Process and catalog regular IT service requests
